Return & Exchange Policy

Last updated: December 2025

At BritChoice, customer satisfaction is our top priority. We want you to shop with confidence. This Return & Exchange Policy explains how returns, exchanges, and refunds work when you purchase from www.britchoice.store.

7-Day Money Back Guarantee

We proudly offer a 7-day money back guarantee on eligible products. If you are not satisfied with your purchase for any reason, you may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange, including:

• Personal care or hygiene products (if opened or used)

• Items damaged due to misuse or negligence

• Clearance or sale items (unless faulty)

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team within 7 days of delivery:

Email: britishcoice03@gmail.com

Please include:

• Your order number

• The reason for return or exchange

• Clear photos (if the item is damaged or incorrect)

Our team will review your request and provide further instructions.

Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method

• Processing time may take 5–10 business days, depending on your bank or payment provider

Exchanges

If you wish to exchange an item, we will arrange a replacement once the original item has been returned and approved. Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received was damaged

• The wrong item was delivered

In such cases, return shipping costs will be covered by BritChoice.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

Changes to This Policy

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: britishcoice03@gmail.com
Website: www.britchoice.store